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Failed Certificates

During an audit process, small-scale technology certificates (STCs) and large-scale generation certificates (LGCs) are sometimes failed by the Clean Energy Regulator.

Why certificates are failed

Solar water heaters, heat pumps, small-scale solar panels, wind and hydro systems

There are many reasons that small-scale technology certificates (STCs) are failed by the Clean Energy Regulator Auditing Team.

The main reasons STCs are failed are:

  • At the request of the agent or home-owner, due to incorrect information input into the REC Registry.
  • Incomplete information and/or typographical and spelling errors found by the Clean Energy Regulator  in the REC Registry.
  • Incorrect compliance paperwork supplied to the Clean Energy Regulator .
  • Home-owner receiving pre-approval for the following Federal Government rebates for their solar panel installation. Under the Act they cannot receive solar credits if they have pre-approval for the following:
    • Solar Homes and Communities Plan
    • Renewable Remote Power Generation
    • National Solar Schools Program
    • Photovoltaic Rebate Program
  • Duplicate serial number/product number.
  • Duplicate address – more than one system is installed at a single address and insufficient details have been provided to distinguish one system from the others.
  • Incorrect out-of-pocket expense entered into the REC Registry.
  • Incorrect Clean Energy Council (CEC) accreditation number for the installer.
  • The installer’s name does not match the CEC accreditation list.
  • Non-approved CEC panel or inverter type.
  • Systems have not been completed installed and/or not installed according to CEC guidelines.
  • Systems are found to be second hand.

Renewable energy power stations

There are many reasons that large-scale generation certificates (LGCs) are failed by the Clean Energy Regulator RET Power Stations team.

The main reasons LGCs are failed are:

  • Over-creation of amount of LGCs the power station was eligible for.
  • LGCs created under the wrong fuel source.
  • LGCs created under the wrong time-frame. For example,  LGCs are improperly created in the wrong month.
  • Electricity data adjustment. In this case meter data that was sent to the Clean Energy Regulator to support LGC creations was adjusted which resulted in the under/over-creation of LGCs.

What to do about failed certificates

Solar water heaters, heat pumps, small-scale solar panels, wind and hydro systems

You can re-create the failed certificates if your system is eligible to create small-scale technology certificates (STCs) and if the system is at an ‘eligible premise’.

If the system IS eligible to create the STCs, you can re-create the STCs by:

  • Re-entering the information into the REC-Registry.
  • Making sure that you quote the failed accreditation code and write a short message in the ‘special address’ field, informing the Auditors why the STCs were originally failed.
  • Sometimes the Clean Energy Regulator  will request more evidence and proof that a system is eligible and you will need to provide the Clean Energy Regulator  with documents like: location details, photographs, maps, Australian Business Number (ABN), ownership, occupancy, statutory declarations, rates notices, letters, and other information you wish to provide to prove your system is ‘eligible’.
  • Once you submit your STCS, a Clean Energy Regulator  Officer should validate your certificates within 4 weeks if no additional information is required and you will be notified when this has been approved.

Renewable energy power stations

You can re-create the failed large-scale generation certificates (LGCs) if your renewable energy power station is eligible to create certificates.

Every year you will lodge an Electricity Generation Return, which will outline if there were any improperly created LGCs.  If the RET power station has improperly created LGCs, the Clean Energy Regulator will notify the RET power station.

Section 24 of the Act identifies criminal offences, including a strict liability offence, in respect of the improper creation of one or more certificates.  Section 6.1 of the Criminal Code defines a strict liability offence as an offence where proof of a fault element is not required.  Any instance of LGCs being improperly created may result in referral for prosecution regardless of the reason of improper creation.

You can re-create the LGCs by:

  • Re-creating in the right timeframe (i.e. the right month of creation) after discussing with a Clean Energy Regulator Officer.
  • Making sure that you have entered in the correct fuel source.
Date last updated: 28 Aug 2013